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Delivery & Returns

At Asal Roots, we want your shopping experience to be simple, smooth, and stress-free. Below you'll find everything you need to know about how we ship and handle returns.

Delivery Information

We ship to the United Kingdom, United States, Europe, and Oceania.

United Kingdom

We aim to dispatch all UK orders within 2–3 working days. Once shipped, your item should arrive within 3–5 working days.
You’ll receive a confirmation email with tracking details (where available) once your order is on its way.

Europe 

Orders to European destinations typically arrive within 3–7 working days after dispatch.

United States 

Delivery takes 5–10 working days after dispatch. We use reliable courier services to get your items to you safely.

Oceania (including Australia & New Zealand) 

Please allow 10–15 working days for delivery. We do our best to get your items to you as quickly as possible, but remote areas may take slightly longer.

Please note: Dispatch time is usually 2–3 working days from the date of your order. Delays may occur during peak periods or holidays, but we’ll always keep you informed.

Customs & International Orders

For all international orders, customs charges, import duties, and local taxes are not included in your order total.
These are the responsibility of the customer and may be charged by your local customs office upon delivery.

Asal Roots is not responsible for any delays caused by customs processes.


Returns & Refunds

We hope you love your order — but if you change your mind, that’s okay too.

We accept returns within 14 days of delivery for a full refund, excluding shipping costs. To be eligible:

  • The item must be unused, in original condition, and in its original packaging

  • Returns must be initiated by emailing us at [your email address] with your order number and reason for return

Customers are responsible for covering return postage fees, unless the item is faulty or incorrect.

Once we’ve received and inspected the returned item, your refund will be processed to your original payment method. Please allow 3–5 working days for the refund to appear, depending on your bank.

Note: If you are returning from outside the UK, please mark your parcel as "Returned Goods" to avoid additional customs charges. If customs fees are incurred due to incorrect labelling, they may be deducted from your refund.

Thank you for supporting Asal Roots.

Every item you buy helps us share culture, identity, and pride one tote at a time.